Refund Policy for Enigma
Thank you for choosing Enigma. We are committed to ensuring the satisfaction of our customers. Please read the following policy regarding refunds to understand how we handle requests for money back in relation to our services.
Overview
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Eligibility for a Refund
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
- If you have accidentally been charged twice for the same product.
- If you cancel a subscription service before the end of the subscription period for which you have already paid.
- If the product does not perform as described on our website or other promotional materials.
Process for Requesting a Refund
To request a refund, please contact us at:
• Email:Corporate@enigma.fm
Refund Processing
Once your refund request is received and inspected, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us atCorporate@enigma.fm
Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atCorporate@enigma.fm
Changes to Our Refund Policy
We reserve the right to update or change our refund policy at any time. Any changes made will be posted on this page.
Contact Us
If you have any questions about these Terms, please contact us atCorporate@enigma.fm,